Yes, we are currently experiencing some delays, and we sincerely apologize for the inconvenience.

To keep you informed, we provide delay warnings on all of our product listings and ensure frequent shipping updates via email and on our website. We are doing everything possible to improve the situation, including absorbing extra costs for faster shipping methods, though customs processing has affected both air and sea freight.

We truly appreciate your patience as we work through these delays. If you have any concerns or would like to discuss your order, including a refund on recent payments, please don’t hesitate to reach out—we’re here to help!

Shipping takes around 10 days for monthly boxes. General orders and replacements are sent at the end of each week.

Our parcels are collected by bulk pick up by Auspost and head to a distribution centre. Depending on the backlog it can take a few hours for tracking to update.

We recommend our customers wait 24 hours after dispatch.

To check your tracking log into your account and go to your orders. Every order is updated with a tracking number.

The best way to find out accurate shipping is to add your item to cart and go to checkout.

The system will provide an accurate shipping rate prior to any payment.

Monthly boxes ship from the 20th of the box month.

Shipping does take up to 10 days due to volume so please be patient as depending on where your package is in the schedule it can take time for tracking to update.

Monthly boxes ship from the 20th of the box month.

Shipping does take up to 10 days due to volume so please be patient as depending on where your package is in the schedule it can take time for tracking to update.

Log in to your account and click onto Orders.

Find the relevant order and click to see tracking details.