We wanted to take a moment to provide a detailed update on the current status of our shipping processes, including recent challenges and changes affecting our ability to deliver your books and boxes on time. Your trust and patience mean the world to us, and we are committed to keeping you informed every step of the way.
Current Shipping Schedule
- August Boxes: These are currently shipping and will be arriving soon for many of you!
- September & October Boxes: Scheduled to arrive at Fabled HQ by December 15th.
- November Boxes: On track for arrival to Fabled HQ in late December.
- December & January Boxes: Right on schedule for shipping by the end of January 2024.
General Shipping Challenges
Over the past few months, we have faced unexpected delays in some shipments due to:
- Increased customs processing times.
- Ongoing global shipping challenges and carrier shortages.
- Isolated packaging issues, which we have since resolved by improving our packaging standards.
How we’re improving:
- Partnering with new shipping providers to reduce transit times.
- Implementing stronger packaging to better protect your books during transit.
- Expanding our customer service team to address your inquiries faster and more efficiently.
What This Means for You
We’ve made significant progress in overcoming delays, and we’re on track to get back to our regular schedule soon. Your patience has allowed us to ensure that every box is crafted to our highest standards of quality and care.
We understand how frustrating these delays can be, and we are deeply sorry for any inconvenience caused. If your order is delayed, we are:
- Providing regular updates via email regarding your shipment's status.
- Working tirelessly to expedite all orders currently in processing.
How You Can Stay Updated
- Check your email: We will send notifications for any updates related to your orders.
- Visit our FAQ page: Our website is updated regularly with the latest shipping information.
- Check our Shipping Updates page regularly!